User Privacy Policy
Play Regal respects your privacy and takes the protection of personal data seriously. This Privacy Policy describes what information we collect when you use our casino services, how that information is used, who may have access to it, and the measures we take to protect it. The page explains your rights over personal data, how to exercise those rights, and the types of cookies and tracking technologies in use. Read this policy before creating an account, making deposits in CA$ or using payment methods such as Interac, MuchBetter, ecoPayz, or cryptocurrencies.
Information We Collect
Personal Data
Registration and account details include name, email, date of birth, address, and government ID when required for verification. Contact details are collected for customer support and legal compliance. Personal data is used only for the purposes described in this policy.
Technical and Device Data
We collect device and connection data such as IP address, browser type, operating system, and device identifiers. Technical data supports secure access, fraud prevention, and the delivery of site content to mobile or desktop devices.
Transactional and Payment Data
Payment and transaction records include deposit and withdrawal history, payment method details, currency (for example CA$), transaction amounts, and wallet or crypto addresses when applicable. Payment processors may retain limited information as part of their service.
How We Use Information
Data is used to create and manage accounts, process deposits and withdrawals, perform required identity checks, and comply with legal obligations. Information supports account security, payment reconciliation, and the enforcement of our terms and conditions. Aggregated and anonymised data may be used for internal reporting and to monitor system performance.
Data Sharing and Third Parties
We share data with third-party service providers that perform functions on our behalf - payment processors, identity-verification providers, game providers, and analytics vendors. Sharing is limited to what is necessary for the service provided. Authorities and regulators may receive information when required by law.
Cookies and Tracking Technologies
Cookies and similar technologies are used to remember preferences, maintain sessions, and collect analytics. Third-party cookies may come from payment partners or analytics providers. You can manage cookie preferences in your browser or via any cookie controls presented on the site.
Data Protection and Security
We use standard technical and organisational measures to protect data in transit and at rest, including encryption and access controls. Data access is restricted to authorised personnel and service providers. Personal data is retained only as long as necessary for business, legal or regulatory purposes.
Your Rights
Access and Correction
Users may request access to their personal data and ask for corrections to inaccurate information. Requests can be submitted through account settings or by contacting support.
Deletion and Restriction
Where permitted by law, you may request deletion or restriction of processing. Requests will be handled in line with applicable legal and regulatory obligations, including record-keeping requirements.
Withdrawing Consent
If processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect lawfulness of prior processing. For account-specific requests contact support via the account interface or the contact details on the site.
Updates to This Policy
Privacy practices may change. We will publish updates on this page and indicate the effective date. Continued use of the service after changes constitutes acceptance of the revised policy. Check this page periodically for the latest information.